ESCA SUMMER EDUCATIONAL CONFERENCE │ JUNE 29 - JULY 2 │ COEUR D'ALENE, IDAHO
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David Avrin
Customer Experience Keynote Speaker
The Customer Experience Advantage
One of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and 28 countries around the world. Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.
David’s business insights have been featured on thousands of media outlets around the world. He is also the author of five books published in multiple languages including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it.
Ridiculously Easy to Do Business With!
Wednesday, July 2, 8:05 AM – 8:50 AM
How, when, and where we buy has changed dramatically in recent years. Winning today is often determined by those who can respond faster, simplify their process, and are more convenient for their customers and clients. In this revealing, thought-provoking, and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF shines a bright light on the profound shift in customer expectations, while showing your team everyone’s role in eliminating friction in the buying process, responding to prospects and customers, and creating Customer Experiences worth sharing.
Learning Objectives:
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Better understand the cause and pervasiveness of the shift in customer and client behavior.
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Recognize the profound difference between customer service and customer experience… and why that matters.
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Understand a day in the life of their customer and create alignment between their needs and our deliverables.
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Recognize the profound impact of social media and the devastating ramifications of under-performing in the eyes of your customers.
REGISTER NOW!
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